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Hospital patients give views
by Outspoken on Fri May 23, 2008 3:54 am
Hospital patients give views
Waterville's Inland gets high rating for overall satisfaction in nationwide survey results
BY LYNN ASCRIZZI
Staff Writers Morning Sentinel
WATERVILLE -- Hospital patients in central Maine most prefer Inland Hospital for overall satisfaction, a survey reports.
Patients next preferred, in descending order: Redington-Fairview General Hospital in Skowhegan, Sebasticook Valley Hospital in Pittsfield, Central Maine Medical Center in Lewiston, Franklin Memorial Hospital in Farmington and MaineGeneral Medical Center in Waterville and Augusta.
The results were based on Hospital Compare, a survey that evaluates hospital quality from the patient's point of view.
Put out by the U.S. Department of Health and Human Services, the nationwide survey's first results were released this year. The survey is available online at hospitalcompare.hhs.gov/Hospital/.
Overall, Maine hospitals fared higher than the national average on patient satisfaction, said Mike Swan, president of quality at Franklin Memorial Hospital.
At the site, one can choose up to three different hospitals and compare how patients have rated them for 10 quality-of-care categories, such as responsiveness of hospital staff, how well pain is controlled and how quiet the hospital is at night.
"All the categories are important," said Sarah Dyer, director of community relations at Inland Hospital. "We're working on all of them," she said.
Rather than feel threatened by what patients think, Inland welcomes the transparency that comes with patient-driven information found on the survey, she said.
Compared to other U.S. and state hospitals, Inland ranked higher than average on all 10 categories, she said.
"We don't want to brag, but we're proud of what we did," she said.
She is most proud, she said, of Inland's high rating on patient recommendation.
Eighty-four percent of Inland patients who responded to the survey said "yes, definitely," to the question: "Would patients recommend the hospital to friends and family?"
The state average is 74 percent; the U.S. average, 67 percent.
http://morningsentinel.mainetoday.com/news/local/5085304.html
Waterville's Inland gets high rating for overall satisfaction in nationwide survey results
BY LYNN ASCRIZZI
Staff Writers Morning Sentinel
WATERVILLE -- Hospital patients in central Maine most prefer Inland Hospital for overall satisfaction, a survey reports.
Patients next preferred, in descending order: Redington-Fairview General Hospital in Skowhegan, Sebasticook Valley Hospital in Pittsfield, Central Maine Medical Center in Lewiston, Franklin Memorial Hospital in Farmington and MaineGeneral Medical Center in Waterville and Augusta.
The results were based on Hospital Compare, a survey that evaluates hospital quality from the patient's point of view.
Put out by the U.S. Department of Health and Human Services, the nationwide survey's first results were released this year. The survey is available online at hospitalcompare.hhs.gov/Hospital/.
Overall, Maine hospitals fared higher than the national average on patient satisfaction, said Mike Swan, president of quality at Franklin Memorial Hospital.
At the site, one can choose up to three different hospitals and compare how patients have rated them for 10 quality-of-care categories, such as responsiveness of hospital staff, how well pain is controlled and how quiet the hospital is at night.
"All the categories are important," said Sarah Dyer, director of community relations at Inland Hospital. "We're working on all of them," she said.
Rather than feel threatened by what patients think, Inland welcomes the transparency that comes with patient-driven information found on the survey, she said.
Compared to other U.S. and state hospitals, Inland ranked higher than average on all 10 categories, she said.
"We don't want to brag, but we're proud of what we did," she said.
She is most proud, she said, of Inland's high rating on patient recommendation.
Eighty-four percent of Inland patients who responded to the survey said "yes, definitely," to the question: "Would patients recommend the hospital to friends and family?"
The state average is 74 percent; the U.S. average, 67 percent.
http://morningsentinel.mainetoday.com/news/local/5085304.html
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Plato (427-347 BC)
Plato (427-347 BC)
